Terms and Conditions

1. Hardware Sales & Procurement

All hardware quotes, server configurations, and enterprise equipment sales are subject to availability and current market pricing. We reserve the right to:

• Adjust Quotes: Modify pricing on active quotes prior to final invoice issuance due to dynamic supply chain shifts.
• Order Cancellation: Cancel or refuse any order at our discretion, including those suspected of fraud or violating export compliance laws.
• Condition Specifications: Sell hardware clearly classified as New, Refurbished, or End-of-Life (EOL), each carrying specific respective warranty guidelines.

2. ITAD & Data Destruction Services

When utilizing our IT Asset Disposition (ITAD) or data destruction services, specific operational parameters apply to ensure compliance and security:

• Transfer of Liability: Liability for hardware assets transfers to us only upon documented receipt and intake at our secure facilities.
• Data Wiping: We commit to executing verified data sanitization protocols. However, it is the client’s responsibility to back up any necessary data prior to relinquishing enterprise assets.
• Chain of Custody: Official certificates of destruction are provided post-processing and serve as final confirmation of sanitization.

3. Shipping, Risk of Loss, and Delivery

We leverage trusted global logistics partners for the distribution of enterprise hardware. Unless otherwise explicitly stated in your commercial agreement, the risk of loss and title for items purchased pass to you upon our delivery to the freight carrier. Delivery windows are estimates and not guaranteed due to potential transit delays beyond our direct control.

4. Warranties and Returns (RMA)

We stand by the quality of our enterprise equipment. However, return policies and warranties vary based on the classification of the hardware:

• Return Merchandise Authorization (RMA): No returns will be accepted without an approved RMA number issued by our technical support team.
• Restocking Fees: Non-defective returns or canceled orders may be subject to standard industry restocking fees.
• “As-Is” Hardware: Certain clearance or highly customized server builds may be sold “as-is” and are explicitly non-refundable.

5. Limitation of Liability

To the maximum extent permitted by applicable law, MSP Data Systems shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of, or inability to access or use, our services or distributed hardware.